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Privacy Policy

Effective Date: July 25, 2025

Tukio (“Tukio,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, services, or communicate with us via channels such as WhatsApp or email. It also explains your rights under the EU General Data Protection Regulation (GDPR) and Finnish data protection law.

1. Who We Are

Tukio is a local errand-running service based in Espoo, Finland.
Business Name: Tukio
Business ID: 3553961-2
Contact: hello@tukio.fi

2. Scope of This Policy

This Privacy Policy applies to all users of our services (“Users”), including customers and prospective customers who engage with Tukio through our website or communication platforms. It covers how we collect, use, and safeguard your personal data.

3. What Personal Data We Collect

We may collect the following categories of data:

  • Contact Information: Name, phone number, email address.

  • Task Details: Any information related to a requested service (e.g., addresses, package descriptions).

  • Payment Information: Depending on the payment method, we may collect payment confirmation or transaction references. We do not store card data.

  • Communication Data: Messages sent via WhatsApp, email, or contact forms.

  • Device & Usage Data: IP address, browser type, time of access, referring URLs (via cookies or analytics tools).

4. How We Collect Your Data

We collect data in the following ways:

  • When you request a task or contact us.

  • When you make a payment (via third-party providers like Holvi, MobilePay, etc.).

  • When you interact with our website or social media.

  • When you give consent to receive updates or marketing messages.

5. How We Use Your Data

We use your data to:

  • Provide and manage the services you request.

  • Communicate with you about tasks, payments, or updates.

  • Improve the quality, safety, and performance of our services.

  • Ensure compliance with laws and regulations.

  • Respond to inquiries or complaints.

We do not use your data for profiling or automated decision-making.

6. Legal Grounds for Processing

We process your data under the following legal bases:

  • Contractual necessity: To fulfill tasks you request.

  • Consent: For marketing or optional communications.

  • Legal obligation: For tax, accounting, or legal compliance.

  • Legitimate interests: To improve operations, prevent fraud, or protect our business.

7. Data Sharing & Third Parties

We only share personal data with trusted third parties as needed to:

  • Process payments (e.g., Holvi, MobilePay, UKKO.fi).

  • Operate our website or tools (e.g., Google Analytics, Meta Pixel).

  • Comply with Finnish tax or legal authorities.

All third parties are required to safeguard your data in compliance with GDPR.

8. Data Retention

We retain your data only as long as necessary for:

  • Completing the task and service you’ve requested.

  • Legal or accounting obligations (e.g., 6 years under Finnish tax law).

  • Defending legal claims, if applicable.

When data is no longer needed, we securely delete or anonymize it.

9. Your Rights (under GDPR)

You have the right to:

  • Access your data.

  • Correct any inaccurate data.

  • Delete your data (“right to be forgotten”).

  • Restrict or object to processing in certain cases.

  • Withdraw consent (for marketing or optional services).

  • Lodge a complaint with the Finnish Data Protection Authority (Tietosuojavaltuutetun toimisto).

To exercise these rights, email us at: hello@tukio.fi

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure storage and encryption.

  • Access limited to authorized personnel.

  • Secure messaging and task-handling procedures.

  • Payments handled through PCI-compliant processors (no card data stored on our servers).

11. Use of Cookies

Our website uses essential and optional cookies. These may:

  • Help recognize returning visitors.

  • Track usage for analytics (e.g., Google Analytics, Meta Pixel).

  • Improve user experience.

You can disable non-essential cookies in your browser settings at any time.

12. Third-Party Links

Our website may contain links to third-party sites. Tukio is not responsible for the content or privacy practices of such sites. Please review their policies individually.

13. Children’s Privacy

Tukio is not intended for users under the age of 16. We do not knowingly collect data from minors. If we learn we have collected such data, we will delete it immediately.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal, technical, or business practices. Updates will be posted on this page with a new effective date. We encourage you to review it regularly.

15. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Email: hello@tukio.fi